Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***l –
The business is the best WiFi phone connection is also well tool cooking Photo video taken well heap, this price is only for stuff without correction:
P***l –
Entrega fora do normal!! Cerca de 48h e chegou me a casa!! Muito bem embalado. Ainda não testei nada mas á primeira vista parece tudo muito bem. Todos os acessórios em bom estado, acabamento parece muito bom, resta ver a qualidade de vídeo/som. Claro que não posso esperar uma gravação profissional, mas pelo valor acho que vai compensar. Irei fazer uns testes e deixarei feedback adicional. Um muito obrigado ao vendedor!
Customer –
Sakhalin reached very quickly. Days in 5. Works properly
P***s –
Just like the description has arrived very quickly. Only 3 days
G***d –
For even a rookie in this there is nothing better! Price and quality more than enough
A***o –
Arrived all perfectly still tested but has not enjoyed the product is top quality also is great recommend all very oblige.
G***l –
Very good
S***M –
I’m very pleased, looks decent, obviously worth my money. Took as a registrar on a helmet. For their money, the quality of the video will come down. The program on the phone with the camera is connected, but a little buggy.
Z***a –
All OK
W***g –
A very nice camera with a clear and bright image. Thick satisfied with this purchase
R***v –
Delivered quickly. The courier brought it home. I have not checked the work yet. Chose set #4. There’s a lot of stuff in a separate box. Protective waterproof case included
U***r –
In Ukraine, they were denied through Tizhden. It’s packed with good. Everything, yak in the photo. Uncle!
A***s –
Good economic camera, stabilization is the weak point compared to high end, but meets for the price
Customer –
very fast shipping, very good quality.
J***o –
Camera tested, works great, great quality in 1080/60. Finally a camera that gives what it says. Original Eken.
G***r –
thank you
D***n –
The stuff has arrived. Thank you!
D***s –
Great camera and full of accessories. It doesn’t have good stabilizer software. For an action cam, it should be better. But then it had to be more expensive…
Customer –
Thank you, everything is fine.
H***y –
Item take quite a while to arrive. But it’s packed in neat box and all accessories intact. Pretty good!
T***a –
The camera bought the child on Dr. He’s gone. Complete set. The quality of the plastic is average, for the third time the latch at the fastening on the chest has broken ((there is nothing to compare, the quality from ’emka to triple,, Fisheye is present. Delivery by courier within a week to the Lipetsk region. The store and I recommend it.
B***t –
Excellent product. Well packed and fast delivery. Arrived in 11 days
A***v –
Everything Super came to Peter in 5 days
Customer –
Amazing nice Camera
E***n –
Arrived quickly and without being taxed. Product came in perfect condition.
S***v –
The store did not want to answer questions, so the evaluation is three. There are no complaints about the product, everything is included and I will test the rest later.
A***t –
Excellent product quality, very fast shipping to Chile, memory records up to 3 hrs
S***n –
Superfast Cool
Customer –
Product met expectations, is now the tests.
O***a –
For such a price, the camera is good. The only negative is weak batteries. 30 min shooting one battery.