We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.93 out of 5 based on 27 customer ratings
27 reviews
100% of buyers enjoyed this product!
5 stars
( 25 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
K***a –
Super, recommend to everyone, bought for 376zl, delivery after two days. Meets your task. Recommend
Rated 5 out of 5
N***n –
It is worked as deacribed, fast shipping so I recommend the store and his product. Good job!
Rated 5 out of 5
C***z –
Very good, aspire with strength, tough, and has many spare parts
Rated 5 out of 5
A***a –
The order arrived in Minsk in 5 days. The vacuum cleaner works, the packing is intact. Some places when cleaning hard bypasses.
Rated 5 out of 5
C***s –
I arrive 3 business days. Super neat, protected, and with their companionship. It’s very cool and the deposit is very easy to remove. I bought it for home since I have a medium dog and a rabbit and they leave a lot of hair and it goes great.
Rated 5 out of 5
B***a –
Extremely accurate store. Fast delivery! I am very happy with the robot. I RECOMMEND! I also have an ilife v5s pro which I am also very happy with.
Rated 4 out of 5
J***n –
store sent the robot twice but neither ever was received in denmark
Rated 5 out of 5
A***c –
Early bylam przerażona that jezdzi so no sense, but finalnie dojeżdża everywhere. Noise enough endurable with one daughter no problem when it sleeps. Wonder if there is sense kupowana in general more expensive models. This zapuszczam 2x a day and each time is full. Home 3 dogs cat and child
Rated 5 out of 5
Y***a –
This is the best purchase this year, satisfied with the vacuum cleaner as an elephant.
Rated 5 out of 5
A***u –
Fast delivery, well packed, very satisfied!
Rated 5 out of 5
T***a –
Product arrived in a day, is already working, case arises Additional something back and leave feedback, more satisfied.
Rated 5 out of 5
L***z –
Very fast shipping everything perfect and works for the moment without problems. This is the second I buy from this brand, the previous one lasted almost 4 years, I hope and this one lasts the same. Thank you very much to this salesman is great.
Rated 5 out of 5
B***e –
I’m completely satisfied .. i find it a little noisy but it’s OK. Fast enough delivery
Rated 5 out of 5
O***t –
It is superb, works very well. Do not think that the vacuum cleaner will make a room in 2 stroke 3 movements. Since he goes where he wants it’s a little long but he does his job. On the other hand the dust bin is small so to empty regularly.
Rated 5 out of 5
S***r –
Delivery in 3 days 🙂 robot consistent with the description. Recommend
Rated 5 out of 5
D***a –
Completely apaixonada
Rated 5 out of 5
F***o –
The quality-price ratio is great. I bought it for my mother because I have a similar one at home and she’s thrilled. I arrive in 3 days
Rated 5 out of 5
M***o –
Well, for now, great. We have two cats and a dog and every day he pulls out a lot of hairs and the floor clean like never before. Recommended purchase.
Rated 5 out of 5
3***r –
The vacuum cleaner is cool. Its functions are performed. Packed badly, or rather in any way. The box is all dirty. In the specified time frame did not have time to deliver.
Rated 5 out of 5
P***i –
All super. Working properly pretty good odkurza
Rated 4 out of 5
Customer –
had to pay 60 shekel tax to Israel (comes from Cyprus)
Rated 5 out of 5
B***a –
Next time recommend goraco
Rated 5 out of 5
D***v –
All is well.
Rated 5 out of 5
P***h –
Great technique. I came in a week. Works better than normal vacuum cleaner
Rated 5 out of 5
E***a –
The vacuum cleaner received within two weeks in the Chelyabinsk region. Looks ok. Complete complete, even batteries for the remote. Now I turned on, I will test. They did not communicate with the store.
Rated 5 out of 5
S***s –
It’s come very fast in 3 day s, I ‘ve only tried it one day, at the moment very well, when I try it more day s I’ll put more comments but for the price Good looking, comes with two brush spare parts and two filters, a brush to clean, the truth that very complete and I that have 3 animals the hairs have taken them very well
K***a –
Super, recommend to everyone, bought for 376zl, delivery after two days. Meets your task. Recommend
N***n –
It is worked as deacribed, fast shipping so I recommend the store and his product. Good job!
C***z –
Very good, aspire with strength, tough, and has many spare parts
A***a –
The order arrived in Minsk in 5 days. The vacuum cleaner works, the packing is intact. Some places when cleaning hard bypasses.
C***s –
I arrive 3 business days. Super neat, protected, and with their companionship. It’s very cool and the deposit is very easy to remove. I bought it for home since I have a medium dog and a rabbit and they leave a lot of hair and it goes great.
B***a –
Extremely accurate store. Fast delivery! I am very happy with the robot. I RECOMMEND! I also have an ilife v5s pro which I am also very happy with.
J***n –
store sent the robot twice but neither ever was received in denmark
A***c –
Early bylam przerażona that jezdzi so no sense, but finalnie dojeżdża everywhere. Noise enough endurable with one daughter no problem when it sleeps. Wonder if there is sense kupowana in general more expensive models. This zapuszczam 2x a day and each time is full. Home 3 dogs cat and child
Y***a –
This is the best purchase this year, satisfied with the vacuum cleaner as an elephant.
A***u –
Fast delivery, well packed, very satisfied!
T***a –
Product arrived in a day, is already working, case arises Additional something back and leave feedback, more satisfied.
L***z –
Very fast shipping everything perfect and works for the moment without problems. This is the second I buy from this brand, the previous one lasted almost 4 years, I hope and this one lasts the same. Thank you very much to this salesman is great.
B***e –
I’m completely satisfied .. i find it a little noisy but it’s OK. Fast enough delivery
O***t –
It is superb, works very well. Do not think that the vacuum cleaner will make a room in 2 stroke 3 movements. Since he goes where he wants it’s a little long but he does his job. On the other hand the dust bin is small so to empty regularly.
S***r –
Delivery in 3 days 🙂 robot consistent with the description. Recommend
D***a –
Completely apaixonada
F***o –
The quality-price ratio is great. I bought it for my mother because I have a similar one at home and she’s thrilled. I arrive in 3 days
M***o –
Well, for now, great. We have two cats and a dog and every day he pulls out a lot of hairs and the floor clean like never before. Recommended purchase.
3***r –
The vacuum cleaner is cool. Its functions are performed. Packed badly, or rather in any way. The box is all dirty. In the specified time frame did not have time to deliver.
P***i –
All super. Working properly pretty good odkurza
Customer –
had to pay 60 shekel tax to Israel (comes from Cyprus)
B***a –
Next time recommend goraco
D***v –
All is well.
P***h –
Great technique. I came in a week. Works better than normal vacuum cleaner
E***a –
The vacuum cleaner received within two weeks in the Chelyabinsk region. Looks ok. Complete complete, even batteries for the remote. Now I turned on, I will test. They did not communicate with the store.
S***s –
It’s come very fast in 3 day s, I ‘ve only tried it one day, at the moment very well, when I try it more day s I’ll put more comments but for the price Good looking, comes with two brush spare parts and two filters, a brush to clean, the truth that very complete and I that have 3 animals the hairs have taken them very well
Customer –
Cool image, rides, zamiata,dokuje, all game.