Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK as description. Any delay in delivery but the carrier’s fault, always helpfull. Recommend
I order the second one, the first one broke after three months of use. I hope this works longer!
All is Well delivery quickly
Everything works, satisfied.
Ordered with the 9th Android, but sent with the 10th. But in the description now written 10. In general, there are no complaints. Occasionally it hangs video and yutube, but it happens not often and it is enough to watch the video in any direction to hang out. In all the rest everything is fine, the interface is made for the TV, the native console is quite convenient and thanks to the interface is quite functional. Connected a wired mouse, but then removed, because. In it there is no need, in addition, some functions for the mouse are not even implemented (for example, pause N yutube). Bought with an additional remote control, the console is steep, the children from it are generally delighted, but again, there is practically no need (you can take it to hide it). It is heated, but I do not think it is bad. Video in 4 K quality with yutuba shows without lags. 4 stars for the 9th Android and occasionally hanging yutub.
Works. norm. suffered with WiFi connection until the password changed to 12345678. changed the password and connected instantly.
Everything is as always on top. Shipping IML Express. Courier brought to work
All hood even works current Russian language from the keyboard does not turn on
It’s OK. Recommend!
Week passed while working
Simple TV set-top box, in terms of optimized applications for TV, you need to separately put the right software. The connection interfaces are many and are conveniently located. Works adequately, supports 5 GHz WiFi network. I recommend taking in addition to the keyboard, it is very convenient, it with illumination and touchpad, it’s a pleasure to use such a thing. +
Serious store fast shipping and good package i will order more recommended 1000%
Goods priishov, the prefix of the trophies is brake.
It’s okay. Corresponds to the description. Shipping and delivery fast. To the store respect and respect!
Great Store and reliable store Thank you
Long, there was a delay.
The prefix came in five days. Everything works well.
31/05/21 sent, 06/06/21 received. Got through DPD in CityLink. All norms.
I had a problem with shipping, but the store was very attentive at all times!
Norms prefix but before use it is better to immediately sew
The prefix has received, finish-native firmware from the Box No. There are no complaints to the store and the goods.
good smart tv box, with many options like youtube netflix, movies for every tv you want
The prefix is excellent! Everything works! Thank you store!