Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***g –
<2en> does not bother working so well
D***a –
Everything is cool, all functions work, I recommend, delivery in 9 days))) Well done
B***a –
Arrived fast, product working.
Customer –
Product as described, no problems. Very fast shipping, has arrived quickly!
D***i –
as described, pleasure to do business with
R***s –
Not tested, does not work with live footage. Only records
F***z –
Everything ok, thank you
V***v –
Well shoots, came quickly.
U***m –
Everything works. It came before it was stated.
Customer –
It works but have trouble getting it to function even with instructions
L***k –
Oki
J***T –
Does’nt work without TF Card
V***v –
It came before the deadline. the marriage does not work built-in power
C***a –
Very good product.
P***k –
Super
M***o –
Only I flicked, she without WiFi
W***a –
Very good
T***s –
Buy that diz.
R***S –
Ok
S***i –
Fire shooting quality
S***p –
Quickly and neatly sent
M***a –
Nice
A***a –
Perfect, super small, discreet and record very well. It’s coming very fast.
G***r –
Delivered on time and everything works, ordered 3 pieces of different colors.
승***신 –
Use before. Small and cuteness.
D***N –
Nice product – Nice Seller – Very Satisfied – Fast Shipping
K***a –
Delivery fast and good
C***a –
All perfect, working all functions properly.
D***o –
Battery lasts very very less than the description
V***v –
The track was fully tracked. The camera is working, checked the video all OK.
T***u –
ok
A***o –
Delivery fast, packing of course… You can say that it is not at all, the cardboard box in the usual plastic bag, the store at least packed in a navel, all the same the goods are fragile. Given our mail, naturally the box was crushed, but thank God everything is whole. Now about the camera itself-protested like everything works, and the motion sensor and IR illumination and sound writes, the only phonite a little when playing. From the minuses I can say that the quality of the record does not match, there is no HD, well, for such a price I did not expect more, IR illumination as a dead priparka, a maximum of 1-2 meters, how much AKB is not sure yet. In general, it copes with its function, Who needs super quality Shooting, and night vision, it’s not here, me for my purposes and for this price everything suits, let’s see how much will last!
D***S –
Took 68 days to Manaus Amazons Brasil. The IMG is reasonable, considering the price. Really very compact and comply with their functions. Do not expect a super quality in IMG. But can be well used during the day, engaged in drone used at night only with good lighting. Night Mode works best in small places like a room.
0***r –
Everything came late in 1 day, everything was notified by the store, everything was intact but not yet checked, the parcel was tracked from the beginning to the end. If I add any feedback.
Customer –
<2en> I recommend a very nice product
G***r –
The order came in 10 days, everything is fine.
V***v –
It came very quickly everything works