Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***v –
Good quality, everything works, packed correctly, will not break, let’s see how much will last.
V***A –
It works very well. The only one sticks the transformer that’s very big.
Customer –
Very beautiful and came as shown in the pictures
R***a –
Received an order for the look of good lamps. The sensor works and the light is bright
Customer –
Réception ok. Finition peut être un peu moyenne mais je suis content du gabarit, beaucoup moins imposant que ce qu’on peut trouver dans les magasins spécialisés. A voir à l’usage.
A***n –
Perfect, very fast delivery, works perfect as indicated, has arrived in 10 days. Very good store, recommended 109%
R***r –
Sent 8 hours after the order, came the parcel for 6 days later promised, but the FL is already our volokushi)), everything corresponds to the description, it works for 5 for for I recommend the store, he did not have to communicate with him.
Customer –
Product has good looks like. Just sensor operating well. Sensor for closer, more secure. Sensor Switch operation distance description novelties minnows. Detailed inventory, seems to be good.
R***v –
To the Belgorod region reached a month, it shines brightly, the sensor works well.
Customer –
I order from this store not the first time. It’s super. Warm white shines very well, bright. The parcel went from 6.05.21 to 28.05.21. To buy definitely advise, store prosperity.
V***o –
The goods came quickly. I order the second time, T. K. For the first time, the store did not put the adapter. This time a second adapter has been added, after communication with the seller. Everything works fine. I recommend both the product and the seller.
G***i –
Cool. Turn on smoothly very bright even. In general, I’m happy. Pleasant quality divider also surprised
Y***r –
Perfect, very well-manufactured and high quality, metal-made body construction, I highly recommend, and from now on I will buy my lightings with this brand.
S***v –
Need power supply
J***s –
perfecto, facil de instalar muy satisfecho de la compra
M***l –
They work perfectly. Very happy.
A***L –
The lights are working. And he didn’t come here as a worker. Lottery. ;(
T***v –
Cool Lights. Everything works clearly. Well equipped.
V***v –
It shines bright. Thin, narrow. Connected without problems. Sensors work without failures.
S***s –
Perfecto
A***n –
Quite a convenient thing, even two)) long wires, clearly reacts to the movement of about 5 cm from itself. Delivery long is about 1,5 month. Next to see
N***y –
Быстрая отправка. Описание соответствует товару. Все работает, продавца рекомендую.
A***v –
Of the 2 lamps, one non-working, sent Vidos to the Mail to the store, promised to return the money, but nifiga, intervened in the dispute Alik…… Like that so
M***r –
Parfait ! Exactement ce que je souhaitais ! 4 réglettes LED blanche parfaites pour éclairer le plan de travail ! ( j’en ai installé que trois ici). L’ envoie a été rapide, soigné. Capteur de proximité nickel pour un éclairage sans à avoir a toucher un interrupteur quand on a les main pleine de farine ! Reste à votre dans le temps ! Je ferai un retour d’ici quelques temps afin de vous faire part d’un avis un peu plus poussé ! Merci cher vendeur !
A***v –
Everything works, packed well, shines brightly.
Customer –
Excellent
A***n –
It came quickly. everything works. Shines well
D***s –
Good product delivered quickly. Thank You
N***a –
Thank you. cool product. I recommend
A***v –
Good lamps, all work, but one slightly bent (probably a small factory marriage) store recommend.
Customer –
Thank you very much order received. I recommend the producer.