Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***s –
With innovative design, well ergometrico, bold design and a good sound!!! Good!
T***a –
Ordered April 22, took on April 25 through Postamat Quality bomb, sound good)
K***y –
Seller recommend. Good headphones, normal sound!
D***n –
Everything is super working perfectly on it came in 4 days yes Kemerovo
V***r –
Order to Moscow in 3 days went. Delivery to the apartment with a preliminary call and in a strictly specified (1 hour) time interval. Packed in a box, everything is whole without external defects. Pairing with the mobile phone is easy. Sound-not for music lovers, but on the couch to listen to music and that the TV did not scream at the whole apartment perfectly. When fully charged with batteries for 4 hours of music on a high power sound (for verification), they did not sit down. On the ears sit like poured and sometimes forget that neither on the head-do not press, do not press, sound well. Radio and from the map work. But with a microphone-trouble. The microphone is on the side of the control panel under the buttons and is very deaf. If it is enough to answer phone calls, although at first the callers complain about the deaf sound, then how the game microphone for playing on the computer is …. While your team members in the game will figure out what you’re doing there… Or you need to scream at the whole apartment to understand …. but for this money is quite normal.
R***r –
Thank you, everything came very quickly, the headphones are very cool
R***r –
Thank you, everything is super
M***m –
Music in these headphones sound good but you need to reduce the level of bass.
D***n –
Normal headphones for their price, sit gently on the head very pleased with it
R***r –
Good ones
V***k –
Look stylish. The material is plastic, so it is better not to fold. The sound quality is 4 out of 5 points. Not enough tops. Bass is excellent, and they knock on the head. The radio catches well, the flash card loses too. Blue ace from the phone a little quieter. Ambrashura comfortable, soft, do not press on the ears. On a large head will not work, more for children and teenagers.
O***o –
Everything is fine. quickly. delivered by courier. the class works!!!
S***l –
Good sound for this money, fast delivery
S***i –
Super!!! Very cool
O***v –
I don’t think so. Bass is almost not enough, but the frequency does not cut. The sound is deep. A little massive. But the sound insulation is excellent. Connection to Bluetooth with a polpinka. As a headset did not use. Delivery to the “Pyaterochka” is very fast. Recommend.
V***v –
The goods came quickly, in three days! Headphones are excellent, sound good, for this money 913 R, excellent. Seller recommend.
A***v –
Headphones are externally cool. Light as plastic. The sound quality at such a price is worthy. Not all functions still checked. But it works very well. I liked it very much. Recommend.
R***r –
Good sound for its price
M***r –
Relatively fast delivery. Quality: it is sufficient to listen to music on the go. Volume is super. Bassen could be something better. Unfortunately “sputters” the Saund off and on.
J***j –
Is OK
0***r –
Of course 2 NI Delhi waited just super headphones sound awesome thank you company Alex Press.
I***v –
Доставка 5 дней в Башкирию.За свою цену звук неплохой.Пластик кажется хлипким.
E***s –
super fast shipping and responding to messages going to use this supplier again recommend
A***r –
Article conforms to the description, very good quality. Thank you
5***r –
Good headphones, you hear very well, quality and good price, sent fast. Thank you store
T***t –
They were received in Israel in a week since the order. Packed well in a large navel. Work normally sound good. Microphone did not check
D***v –
Excellent headphones
M***o –
Excellent headphones, the sound is good, my daughter really likes, the charge is held for a long time, came for 3 days in Moscow
A***n –
Delivery in 5 days. By wire and Bluetooth norms. The sound is average, but not the worst. Of the minuses-the size of a child or a compact girl. The average size of the ear is placed with difficulty.
S***s –
Very good product I loved
R***r –
Excellent sound, keep about 8 hours at the maximum, the radio catches in the city well, outside the city is not very.