Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressive delivery speed the unbeatable product compatible with all my applications very easy to set up I will continue to buy a few more
Perfektní, VŠE plně funkční ,bleskové dodání for 4 DNY. Užasný TV box ,perfektní picture, Spousta možností nastavení, jednoduché intuitivní ovládání. Dopručuji. Bezdrátová klávesnice them bezkonkurenční ještě více funkcí než for PC. Užasné. Mnohokrát děkuji and všem doporučuji. Uděluji 50 hviezdiček. Skvělý prodejce, doporučuji
very good and fast
It has been 3 days after delivery, it works perfectly does not heat. The image is super, but in the applications Google and Yandex do not start a video, except yutub.
It came quickly, but a little crumpled due to 5post delivery. But in general, everything is great. The device fully corresponds.
Put the firmware from Vasily shevchyuk 0.4.0-asyo well
The device is not bad, but requires more fine-tuning for yourself-loncher and a set of applications “out of the box” are scarce and uncomfortable. I can recommend loncher squares home 3, the most suitable for TV set-top boxes in my opinion. Also can not work with NTFS-sections, you need to teach yourself. And do not take the remote G10 is useless garbage. Look at more functional options. In the rest everything is not bad.
Thank you to the store, everything is fine. Sending is almost instant.
One USB connector does not work
Compliant with the wait, good processor amlogic 905×3 Bluetooth ok.
Everything is cool!
Very fast transport and everything perfect
It’s whole. Everything works.
Excellent. Fast! Special thanks for putting the keyboard with the Russian layout now at the cottage there is something to occupy small while we dig the beds
I bought the same prefix more than a year ago, decided to buy another one for another TV, sent somewhere in a week. 4 K twists freely
Delivered very quickly. You could have packed better, the edges of the branded box slightly crumpled. If you buy as a gift, then not very. But I will. Everything turned on, it works. I did not check in detail, if the jambs come out, I’ll add a review. At first impression everything is fine.
Everything is fine. I took the G10. Shipping is super fast. Brought the courier.
The prefix corresponds to the description. Ipitivi works perfectly with cable connection. With remote WiFi is worse. But with a normal router there are no complaints. Games pull. I recommend both the store and the box.
Shipping fast. Everything is wonderful.
Everything is super. It works fast. Recommend.
It came quickly. It’s like the description. Weak Wi-Fi for 5G. TV console from the router separates one wall. On the scale one division, and on the phone the scale is full. And so everything works. the remote with the aeromouse class.
Shipping very fast, works very well. Happy with the product. The keyboard is very comfortable and for me it is more comfortable to handle with the keyboard than with the controller. I advise not to turn off the tv box in stand-bye mode.
Everything is fine.
Fast shipping good goods thank you.
Everything is cool!
Super super fast recieved the item tq store
very fast delivery 5 days. everything perfectly. recommend. slightly heats up to 75 degrees .