Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***z –
Super fast
D***n –
The parcel received, everything corresponds to the description.
V***h –
The second time I order and everything is on the level.
M***v –
The goods came quickly, everything works.
K***s –
top
J***a –
Everything works well! Can order.
2***r –
The lamp is made of aluminum. Magnetic, shines bright. The S1 button switches three lighting positions. The S2 button is turned on when constant lighting is pressed for a long time. The second time with a short-term press (lights up red) day mode, even when you press (green) night lighting, it only lights up in the dark.
Customer –
Super
Customer –
okay
Customer –
As announced, all said in the comments.
L***r –
Not the first time I order! Everything is fine! Fast shipping. Recommend!
T***n –
EXCELLENT
R***a –
Works as described and magnets are strong enough to hold the light firmly. I am very pleased with the purchase. Thank you
L***o –
I had a problem with the lamps, I contacted the store and he gave me the refund, no problem with it, it was bad luck with the lamps.
M***A –
Super!!!
K***v –
Good bulb, only need regular recharge.
P***N –
Really very good product we can put everywhere in the house the boat and for the camping also the 24 that I ordered work well no problem to report
C***z –
Works very well
K***. –
Delivery is instant, through a stop. Quality is good, everything works. Three modes of light, many different functions.
V***v –
Check passed successfully everything works fine
Customer –
All perfect, fast shipping, good packed, and such as description.
A***a –
We have been using for a month, hung in the kitchen above the sink. The lamp is super, especially for its money — I recommend. In the past, housing was put for the same money, but Wired and heavy. I would know then that there is such…
V***a –
Delivery to Belarus 3 weeks. Qualitatively made, works well.
Customer –
Practical hangs on t ceiling in the hall. Everything works as described
Customer –
good
A***s –
Beautiful light. Not tested the motion sensor functions yet. But the lights are full with 3 different modes. It’s a thing of beauty. Will definitely be ordering more.
Customer –
All is well. How much will grab the charge yet do not know. I will order more
M***n –
As always cool 100% recommended
S***a –
Everything perfect and fast
Customer –
In two days at home goes luxury is the third k I buy