Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***y –
Everything is shaking, the first time it is necessary to pump properly. Of the minuses-the tube is thin-walled, easily bends and itself tightens with negative pressure. It is treated, of course, with a competent location of the hose itself-when installing, pay attention to it. Perhaps in the next batches there will be a hose with thicker walls or protection against overbending Quickly, there were no problems on the way. Seller Thank you
G***k –
Came in 5 days as ordered to Novosibirsk. The courier delivered to the apartment. Quality is good, everything works.
V***y –
It came very quickly.
I***h –
Quality per kind is good
D***d –
Very good thing! Heavy, big, metal! Recommend!
K***y –
Product looks like a decent living cells for grade stainless steel tops holster with 1 inch 뚤 should, etc..
A***o –
Excellent!
O***v –
For its price is excellent. Luft upper part is laid constructively, does not affect the work. Be careful with the tight clogging of the canister with regular plugs. If you put an extra effort to push the plug inside the canister, then an interesting quest is provided to you. 🙂
N***t –
For a long time I was looking for a decent capacity with a dispenser for the kitchen, unsuccessfully. And in general, wherever you put it, it’s not convenient. Accidentally saw this built-in option. It’s brilliant! And since the capacity itself is under the sink in the cabinet, you can at least put a canister for a couple of years to forget, it’s a pity I’m closely under the sink washing But the liter is quite convenient. Hose with nozzles for different diameters of the neck, so that while just a bottle of plastic poured. It is mounted simply, the dispenser itself is pressed easily, gives out the optimal amount of money. Well, beautiful))) delivery is less than a week, sending on the day of the order.
A***v –
At first glance very good quality. Codension set.
A***n –
It came quickly. Until I installed it. Externally, everything is fine.
Customer –
So far! It is awesome .
T***a –
Really good quality dispenser with quick shipping.
L***a –
Thank you. Very convenient thing)
Е***а –
Looks like in the picture. I can not evaluate the work yet, I just prepare for repair and install already in a new kitchen (I do not want anything near the sink). I hope that everything will be fine, as the thing is technically not difficult. If there are problems, then I will complement the review.
V***v –
Excellent assembly! Heavy, there is a check valve. Worth your money! I came to Moscow in a week. I recommend both the product and the store.
Z***a –
Super
Customer –
This is just delight!!! Goods quality, perfect condition! Installation is the simplest. Works at all without complaints. Very comfortable thing. Before that, there was a dispenser with a plastic container for the product, which fell off after 3 days under the weight of the product. And in this version is much more reliable. Thank you store! He answered questions correctly and timely. The order came in 4 days in Krasnodar. Many thanks again!!!
A***r –
Megv fast delivery. Has received in Pyaterochka without problems. Everything is perfectly packed. Thank you. Not yet connected.
R***r –
Great dispenser! Good qulity. Fast shipping. Thank you store.
O***v –
Very neatly made. Checked for performance. Everything is fine. I’ll add a photo after installation. Recommend.
R***a –
The goods correspond to the description, delivered quickly. I advise you to buy. In use has not yet been
R***b –
Quality is good, came quickly.
A***n –
The quality is very high! The dispenser is heavy. Delivery took 3 days. The client is happy as an elephant)).
S***k –
Cool thing, works great! The part is really made of metal! Let’s see how many will live, but in operation-very convenient!
P***v –
Got very fast. The product looks very good and corresponds to the description. we are happy.
D***v –
Works fine. Luft (the ability to reject from the vertical axis when pressed), as already written here, is present but does not affect anything. Familiar did not appreciate the idea with a large canister and hose, they say that you can and bottles under the usual dispensers untwist, fill and twist)
Customer –
Shipping wholesale quickly grew and product works well and Price also suitable and make you satisfied
S***v –
I came to Ulan-Ude very quickly. Looks reliable and expensive, installed everything works. I’m happy with the purchase, I recommend!
V***v –
It came quickly installed works fine!!!!
I***h –
To
S***V –
Very high quality, delivery is very fast. Recommend.