Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
Otimo custo X beneficio. Rewarding!
T***a –
Perfect
Customer –
high quality, very good
A***s –
Excellent, delivery within 15 days for RS. Definitely buy again them.
D***a –
Arrived as agreed.
J***s –
Excellent product. Very good bass.
N***n –
The parcel came quickly, everything works as in the description.
P***o –
Excellent store recomend to all!
K***i –
Wonderful
J***d –
OK for 4 DNY DOMA hraji Dobře Rychlé dodání
J***n –
They are very light and comfortable and their sound is good to be a wireless device. What I didn’t like is that the store sent it directly with its original packaging wrapped and unprotected anthologies.
F***r –
Top line.
Z***s –
This headphone is AWESOME! Soundcore will gain a lot of-lot of customers soon. Five star is not enough for this feedback! I’m serious, for this price this is a super deal! Highly recommended! ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
A***v –
Everything is perfectly good headphones. I recommend the store. Quickly sent. Success in business.
D***v –
Very fast delivery. 5 days, two of them during a weekend. The product is very similar to description and photos. Good quality of sound. Unfortunately, the onoff button works weird and laggy: you can’t just press it and it works, you have to find the right position of finger pressure on it, in my case I press close to the edge of the button because if I press right in the center, it sometimes does not work. Still, this is a minor issue for me, so I did not bother to open a dispute.
G***a –
Very good, arrived fast, excellent product!! Recommend.
W***s –
Quality equipment
W***s –
Great product. Super fast.
J***r –
High quality product, only arrived sinned very product packing with the box damaged.
T***o –
Best product!
Customer –
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N***s –
Phone very good, recommend
H***r –
A great store and the best store on the site
D***r –
Great purchase! Bought because couldn’t study due to the construction of a building next to my. The active noise canceling proved a great partner studies! Have big ears and the can cover quietly, but after few hours using, cause some discomfort.
J***a –
cooool
I***a –
Great headphones, very comfortable, connected them with an LG oled TV easily. Amazing sound. Very good value for money
I***r –
the headphones were delivered very quickly. I have used them on a flight since, and they work very well, as well as name brand sets 3 times the price. They are recommended by me, Anker are becoming a premium brand.
F***o –
Best money market today, who have question, will in faith!
Customer –
Send it back to you the sender and he won’t pay back the money + I cancelled it and he won’t listen and send it. Badly wounded Anker. Company doesn’t even exist. be warned
B***O –
High quality and good price
E***l –
Very good, recommend.
D***a –
Excellent price, ANC good but if can a little more go in Q30.
U***n –
ok
Customer –
Excelente produto.