Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
Very Good product fast shipping The store is a great man Thanks for Ali Express
G***r –
In general, the order is satisfied.
Y***r –
Great headphones. Delivery in Russia took 4 days. Sound good, hiding went easily and simply. The box is comfortable, it’s great that you can still charge the phone from it at least a little. The sound at full volume is clean! And the most important thing for me is that my ears hold well
I***r –
I’m happy with the purchase. Seller reference.
F***r –
The headphones are very good. I am very glad that I ordered these headphones. Quality is the best, charging holds 4 hours, Bass Super, in the ears sit very comfortable, connect instantly. I advise everyone, I do not think to order. Thank you very much store.
I***r –
Today included the first time. I took it for a gift. Plays perfectly for its size and price. Workmanship at altitude, the phone was connected immediately and without problems. Definitely recommend.
P***i –
All works sound super. Recommend
W***r –
Very very very very happy
A***n –
Very Good Product. ⭐⭐⭐⭐⭐ Fast Shipping. ⭐⭐⭐⭐⭐ Seller is Too Good ⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐
A***v –
In general, for such a cost, good headphones. Don’t your mom! While everything works, everything is charging. For a long time I could not synchronize both headphones-yutub to help. For calls, of course, cherovatenkie, whether the microphone is not very, or something that is far from the mouth. I’m happy with the purchase. By the way! When you sync them together, you can use any separately. That is one to clean in the case. God, store bulk)))
S***n –
varry nice product I’m satisfied
A***n –
Very Good Product store is to Good Fast Shipping ⭐⭐⭐⭐⭐
G***g –
Headphones are good, had to hang around to switch the language from Chinese to English
G***r –
I work in a full place headphones harasho holding. There are no problems, I advise
V***o –
I take the second one. The ears are cool.
J***a –
Everything is cool! Came somewhere a month after the order. It works fine. I take it the fourth time. I do not regret at all.
A***r –
The sound is medium, the charge holds well
V***v –
It came without damage and quite quickly. Seller normal. Headphones Only a day I listen .. the sound is very good, I can not say anything about the battery yet, I can not work for six hours with two breaks of 15 minutes.
A***n –
Good Product store is Too Good ⭐⭐⭐⭐⭐
K***a –
Kaaaaak I like everything. The sound is very good. And most importantly, that I’m going on a trip and I have with me along with headphones will be charging for a cell phone. For me, it was unexpectedly nice. Quality at altitude. Thank you for your concern and work❤& Middot;
V***n –
ok
O***a –
Order came thank you
G***n –
Headphones Really liked) She took her husband as a gift. Of pluses: Can use one earphone as long as the second on charge, Good, clean sound with bass. In the ears keep well you can even run with them. Of the minuses: I do not have enough volume.
Customer –
Very good bass headphones unpredictable sound good batteries very good delivery fast within 10-15 days battery somewhere 4.500 match will charge 20-25 days
Customer –
Very good Bluetooth headphones I am very pleased I really liked the beautiful bass very satisfied good bass louder sound very fast delivery within 10 days
V***v –
Fire, the charge did not check for how much is enough, it came very quickly
C***h –
Perfect amazing product second time to order