Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eellz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The setting is wise, it shoots perfectly. Price/quality is according to
T***r –
All OK
R***r –
Fast delivery, took in DPD office. Video quality is good, the camera works for its money very well. I recommend the store. The application put what is in the instructions. The instruction is simple, knowing English for a triple, you can safely run everything in 20 minutes.
F***r –
I got it, I think it turned on. How it works, we check ..
L***a –
The camera is a pass but the bes app a superb shit talking in silver. Very rare to set up and above all in Chinese
K***i –
Works, the picture is good.
Customer –
The box grumped so that it thought that the trash was stuffed, but no, such packing with all sorts of screws and shovels. The app works, there are many functions. The camera’s spinning. Handsfree is not very phonite, sipit, it is difficult to disassemble, but there is. There is no webmore, but for most it will come to play. Also tinycam free on Android found a camera in the network and without any password connected showed that in the screenshot. Type all can connect and watch what you do. So keep in mind. But in general, for their money a good product
S***i –
fast shipping, 10 days. good quality.
T***n –
Great camera looks good, thank you
N***v –
Thank you for the goods! Very pleased.
S***v –
Good camera, good price. Supports ONVIF protocol. Without problems, it connects to the DVR. RTSP default port 8899. Password to log in the one you entered when you logged in to the app. You can change and configure routing through port opening in the router. Has its own web interface, my favorite. There are many settings. I’ll take more! Yes more. On the map, everything writes perfectly. Just need to be able to use
P***n –
Good Seller!
Customer –
The camera is received, when installing it looks good, clearer, the color is original.
Customer –
The pixels are clear too and I plan to buy another one with the gate so no one breaks my car
Customer –
The monitoring display is clear and smooth; it is very easy for them to control and the customer service is patient.
S***c –
Works well, onvif on 8899 port.
E***a –
Delivered Straight very quickly! The box was mint, but everything works fine according to the description. I recommend the store, and the goods!!
S***z –
Excellent quality, at first difficult to set up but you can
Customer –
The packing is very good, the quality is very good, the baby exactly corresponds to the store’s description
Customer –
Камера получена, изображение очень четкое, качество очень хорошее, стоит своих денег.
Customer –
Video clear, installation is also convenient
Customer –
The monitor is easy to install, and the network connection is very fast. after the app is installed on the mobile phone, the camera becomes very clear.
Customer –
The pixels are quite high. Night vision mode is also very clear. Communication is very fast,
I***v –
Good camera, everything works, the quality is good
Customer –
Whether taken by photos day or night, it is particularly clear, suitable for installing a home to care for children, also can prevent theft!
Y***v –
Everything works fine. Ordered 720r from China, the store sent 1080r from Russia.
P***y –
The camera reached quickly, the declared functions performs, for its money norms
M***l –
The camera cames. Not tested yer.
K***a –
Kamera ma służyć jako niania dla dziecka. Sprawdzona jako monitoring domowy. Dobrze się sprawdza. Bez problemu połączyło się z WiFi oraz oprogramowaniem. Za taką cenę idealny produkt.
N***n –
Good
I***a –
I’m just delighted. Shcha such a price is a super camera. came in 7 days. rocking good clarity Super. everything was easy